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After 6 months we got fed up and retrieved our unit only to discover it had been damaged while on their lot. Even though they fixed the damage the customer service is so bad we can't wait to be done with them. They had submitted the warranty requests to Thor and had gotten approvals for the work so we are stuck letting them do the work now. The next appointment is for next Thursday and we will WAIT while they perform the work. We will not leave the unit with them again.
I discovered that the service department would respond to my emails better than return phone calls if that's of any help to you. Ask for your 'service advisors' email.
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