edvic,
Congrats on your Axis purchase. Maybe you will enjoy it more when these items you mention are taken care of to your satisfaction. It seems there are always some things that Thor should do a better job of as it relates to quality.
I've found that a universal (swivel) adapter with a short extension attached to my ratchet and socket allows rather easy access to removal of the water heater plug.
We have really enjoyed the use of our Axis and are always eager to go on that next trip.
Good luck to you.
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