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YES the warranty process really sucks. Get a call in to Thor CS. I talk to Cynthia Garcia. an outstanding CS. She keeps me up to date with when the dealer ordered ( or hasn't) requested warranty issue/parts. Thor keeps your warranty items attached to your VIN so have it ready when you call. I like to follow up with the dealer as to what is happening then copy Cynthia. She will call out anything not right. The emails give me written documentation as well.
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2019 Keystone Alpine 3401RS
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Thor Forums
