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Paid a visit to the Ft. Myers CW yesterday. Wanted to follow up on them replacing my bathroom full length mirror that they broke almost 4 weeks ago while installing $4,000 worth of add-ons.
Service counter spent about 10 minutes on computer and then said "who told you we broke it". At this point I decided the run-around had started so I simply told them I either wanted to speak whoever was in charge, or if that individual was not immediately available then I would be happy to take the phone number and name of a district or corporate manager. Within a few more minutes the shop manager appeared.
He apologized for "dropping the ball" and said he forgot to order my replacement mirror from Thor. Said he would get it done immediately. Told him that was wonderful but we were leaving Saturday for 4 months. He called me later in the day and said they would have it in 3 weeks.
My bet is when we return home in September they still won't have the mirror.
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Full Time in 2017 Newmar Ventana 4369
pulling a 24' enclosed (Mini Cooper/Harley/Kayak)
(traded 2014 Thor Challenger)
US Army 70-73 Retired LEO
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