Any RV service department is only going to be as good as the Tech's that work there. Then there is the issue of overscheduling the Tech's. The dealer I have been dealing with, though it takes way too long to get in for service, does try. One problem is the department will always give priority to coaches that have been sold and need to be delivered. That is just the nature of the business. I have been dealing with a large dealership, but I only deal with two people, the service manager, and the tech that has and will work on my coach. Though I still have to wait too long to get it in, once there, things do get done.
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