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Most or almost all the complaints here seem to be about units purchased at the same nationwide chain of dealerships. . A dubious statement that CW is sending units back that have problems has to be weighed against the posts where a unit has spent several month's on a CW back lot waiting for parts that were never ordered.
My unit when new needed some warranty repairs, Thor and my dealer's response (Carpenters in Pensacola) was always timely and the occasions where I have contacted Thor directly have been positive. I have had an RV for about 35 years, from a TT to a 36ft DP and now the Siesta. You don't have to be a troll to be a satisfied customer.
The warranty begins with the dealer and it seems most of the problems originate there also.
Overall, I agree there is a significant lack of quality control at most RV manufacturers. The new RV buyer is most at peril.
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U.S. Coast Guard retired- 1956-1985
Pensacola, Florida
2016 Siesta 24ST
1972 Moto Guzzi Eldorado
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