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Old 05-21-2017, 03:56 AM   #27
MrSpecialtyScott
Junior Member
 
State: California
Posts: 8
THOR #7557
^^^ Actually not entirely true. I used to be the banker for Weekend Warrior Travel Trailers and their biggest client was Giant RV. Weekend Warrior considered Giant RV their client and certainly had a vested interest to keep them happy. If there were defective units, Weekend Warrior would take the units back. Matter of fact they had a separate facility just for return units with QC issues. How it would work logistically is that they would drop off units and pick up the returned units. Giant would not decline them while still on the truck. Giant would review the units and if it was something more than a minor issue, they would return them. Now Giant did also have a reason to keep Weekend Warrior happy as they were the hottest selling toy box on the West Coast. But their contract did absolutely say that it was Weekend warrior's responsibility to take back defective units prior to sale. Post sale, it was now on Giant to fix and send the bill to Weekend Warrior at a discounted rate.
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