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Not picking on you, your frustration is justified. My experience with Thor warranty was excellent, as many others have said on this forum. Some have had frustration like yours, too. Skip the emails and the forms. You need to talk to the warranty service person directly.
In similar situations with other companies, here's my plan of attack: After a week or so of no action, I would call them every day until my problem is resolved. If the warranty person you are dealing with drops the ball, ask to speak to their supervisor. If that fails, go up the chain, write a letter to the division head, and a copy to the president of the company. Include just the facts, and leave the emotion out.
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