Thor Forums

[EA37TS]

I recently took delivery of a Challenger 37ND and although there are a few issues there was nothing major. This being our second motorhome with the first being a Forest River Class C I will tell you that all of the coach manufacturers have their QC issues.

With that said, in approaching this purchase I treated it as though I was buying a house. When we first looked at the unit we noted things that need to be corrected and those were annotated in the purchase contract as being required completions before delivery. Each item identified was completed before the PDI.

Also during the initial visit I mentioned a couple of things I would like to have included at my cost and my dealer installed them at his cost. These included tire valve extensions suitable for the inside dual wheels (cost 70.00 per wheel) and vent covers for the fantastic vent fan (manufactured and recommended, for all vent fans, by the fan manufacturer) and for the bathroom vent fan.

I will say that often times we want to place the blame on Thor for poor quality and they deserve the lions share of the blame. Yet, I also believe that the dealer that sells the product and claims to be an "authorized dealer" or "authorized service center" also needs to share in the blame. It is the dealer that is responsible for the new unit preparation and they should check each and every item and system before the coach is turned over to the buyer. The dealer should, during the PDI, give us a list of what is wrong and a schedule of when it will be fixed.

As to service after sale, I'll have to see how this dealer operates. They are located about 75 miles from me so it will be a one or two day affair with each visit. We are getting a Thor dealer opening a second location closer to me sometime this spring so I will have a choice.

Just my two cents folks.