Thor Forums

[DogLovers]

Originally Posted by Travelin' Texans

If it were me the dealer would get 1 shot to fix EVERYTHING to MY satisfaction in a timely manner (no more than 1 week) or they could send it back to the factory to be repaired. We took ours to the factory service center for all my long list initial warranty repairs & it took them from 7am to 2pm to fix or replace the entire list plus some items I hadn't found yet. Most dealers will park it out back & IF they EVER bother to answer the phone you'll get "we're waiting on parts or factory approval" & 6 months later you'll find they didn't fix 1/2 of the items & messed up more items trying to fix the little stuff. I agree with the guys to fix what you can, but those guys at the factory throwing these things together & getting by with it day after day should have their a## kicked all the way out door & black balled from ever working assembly anywhere.
Whatever happened to good ole American pride in workmanship???

I called Thor from the road about "no AC or 120V power and leaking roof not to mention the other issues two days ago. Get this. They told me, "If you would like to make an appointment we can get you in here in September". You don't want to know what I told the guy on the phone. :-)