Thor Forums

[KC8RXQ]

Bill and Martha,

We too had a bucket load of warranty items on our Synergy but our dealer's service department, and even the dealership manager "TJ" got involved to fix most of the items. Do your best to try to work with the dealer. Your list is a long one, and several are similar to what I experienced, but it isn't insurmountable. Frustrating - yes - but they are all hopefully fixable. We are 3+ hours from our dealership so when I made a sufficient list I would try to include photos that tied them to that list which helped my dealer get warranty approvals made quickly. Also, if you haven't done this get on top of the roof and check the condition of ALL seals and seams. In my Thor owner's manual they only gave us a short amount of time to report defects on the roof. I would share my laundry list of issues but don't have your email address but be diligent and pro-active, and if you can fix any of the minor problems it would certainly shorten the list.

This forum has a host of seasoned RVers who are more than able to help so "post away". Also, from what I've read the competition's products are just as prone to factory laziness and lack of QC before their units leave for the dealership. Try to be patient and work with Thor and your dealer. And thank you so much for your service to our country!

Regards,
Ed