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What makes this really sad is that I don't even own one of those models but have read enough on here to know it's a known problem. You would think that when you reported this problem and scheduled service:
1) It would be flagged as a known issue on this model
2) Parts would have been ordered and available on the scheduled service date
3) The service person would of had advance knowledge this is a known issue and been prepared to deal with the customer as such.
Oh wait... that's quality service! What was I thinking.... lol
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Roger, Dawn, and Roxie
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