Quote:
Originally Posted by karen legg
Each day I find a little more information ! CW claims they need 16 hours to fix problem Thor claims they only need 2.5 hours because CW isn't following their instructions!
So we are caught in the middle and neither party seem to care about the consumer! POOR CUSTOMER SERVICE ON BOTH ENDS! A new RV that we can't use ! Shame on both.
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Ask Thor to refer you to a different dealer. You don't have to have warranty work done by your selling dealer. They just have to be a Thor dealer with a service department that can handle the work. As long as Thor sends you there, they have to perform the work. CALL Thor, don't email. Much faster response time.
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