Quote:
Originally Posted by FW28z
If it takes more than a couple of days to fix from the discovery of the problem to the RV being returned to you, Thor needs to step in and remedy the problem, even if this means them finding another dealer for you or flying in a tech.
But a 180 day repair cycle is simply another part of poor quality. If they had to fix the problem in a couple of days at a higher cost to them, you can bet they would increase their quality because it would cost more for warranty work than building it correctly in the first place.
So methinks the only reason they are letting the warranty process take so long is that keeps their costs low.
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In Virginia a 180 day repair cycle time could kick start the lemon law. A motor vehicle out of service for more than 30 days in the first 18 months after initial delivery to the owner is grounds for replacement or refund if proper notification was made to the manufacturer. If the dealer performing the repair is a factory authorized service center them being notified could constitute notification to the manufacture.
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