Thor Forums

[Roddy53]

Well! This is my experience. The dealer does not take appointments. It's first come first server. I had a 2.5 hour drive each way and it was usually a minimum of 2 weeks turn around. After 3 trips and and the same problems happening over and over the factory called me. They could not get me in for 4 months. But when I consulted an attorney to sue them for a trip I had planed with couple thousand dollars of non refundable tickets and reservations they told me to bring it in and they would look at it in the parking lot. I had 3 inverters fail after 3-5 hours of operation. The rest of the items were put on hold until 3 months later and we were to have everything done at the factory and not go back to the dealer. The interesting thing is I asked why they felt the 4th would last. I was told they just found out the defective inverters were not pulled from the warehouse and only purged on the line. So every time a dealer neaded a replacement they were getting another bad one. So they pulled one of the line and put in my unit. You want to talk of poor management and quality control. How could they mis that one.