We we're told that THOR hadn't authorized some warranty repairs yet (after two weeks,). Hit the ceiling with service writer then called THOR the next day.
Turns out the service writer at the dealer only turned in the request to THOR the day I hit the ceiling. THOR approved it the day after they got the request.
Learned my lesson to always open a ticket with THOR the same time I called the dealership. And to never leave the coach at the dealer unless they have the parts on hand.