Quote:
Originally Posted by Mike in AZ
Sanford, it's a shame he can't see that one leads to the other. ....cut.....
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I'd bet that he and most CEOs are aware that it does. At one extreme having no customer service would kill long-term profits, and at same time no company can afford unlimited customer service or they would also go broke.
My guess is that most companies try to find the sweet spot that maximizes profits longer-term. Just my guess.
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