Thor Forums

[Beau388]

Originally Posted by airforceret

They flooded the market with crap this year and are more than overwhelmed with fixing crap units. They have a pick and choose who we make happy mentality and you can see which list you landed on. #ThorLacksIntegrity But you are not alone. There are others out here just like you.

Thor's policy is to never build any RV that is not ordered by a dealer. A deposit of 30-40% must accompany the dealer's order. The entire price of the RV must be paid in full before the RV leaves the delivery prep area. That has been Thor's policy since they bought Airstream in 1980. They are building two new factories and enlarging three more, so someone (besides me) must be happy with Thor's RVs and their dealers. I have toured plant 750 twice and plant 850 once. I was most impressed by their attention to detail and the competence of their quality control personnel. That you were unfortunate enough to buy a RV that the dealer did not properly inspect is regrettable but does happen. Realize that there are only 20 service bays at Wakarusa and when you build 5,461 motorized RV's in the third quarter of the year, there will be a considerable delay in factory service. This number does not include the 1,466 motorized RVs produced by Jayco. To Thor's credit they have plans to enlarge the Wakarusa service area.