Quote:
Originally Posted by lildel
Great letter! Thank you for doing that.
I can't even get them to respond to a request for information through their "customer care" website regarding how to get registered as the second owner of our 2016 Siesta 24ST; we have no warranty issues so far . They apparently have no idea what customer care or customer service means. I have submitted that request twice along with requests for plumbing & electrical diagrams for our unit. Absolutely no response. Pretty pathetic "service".
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About 2 hours after making this post I was contacted by Thor Customer Service. I now have the diagrams for 110 & 12 volt as well as plumbing. Still not sure if I have successfully been registered as the current (2nd) owner; however they have supposedly completed that process. They were actually very helpful. Why they ignored my earlier attempts via their own website system is beyond me. But I do appreciate their contact with me and assistance/information provided.
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