Quote:
Originally Posted by jfreitas
We have a similar issue with a 34J just purchased. Went in for small issues and dealer determined roof was not installed properly and needed repair(rippled and needed to be removed, stretched and reinstalled) Apparently the selling dealer tried to get approved for warranty before we had purchased but Thor denied, i had no idea about this at the time of purchase, and then a second dealer found the same issue and Thor would still not approve, I contacted Daniel at Thor and asked why 2 authorized warranty service providers found the same issue and Thor would not approve repairing. After the conversation became escalated on my end i discussed contacting a lawyer they ended up approving. Im not sure why companies wait until they piss off their customer before doing the right thing.
I was happy with my newly purchased Thor but that enthusiasm is dwindling pretty quick.
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I looked at a 34J this week. Should I reconsider?
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