Thor Forums

[bigben]

You must be your own best advocate with Consumer Service Reps. Start that process trying to understand what is wrong - note this not always what is broken - and then what needs to be done to repair. If you've got a local service center that can do the work, give them a call AND THEN CALL THOR CSR. If you cannot find someone that can do the work, GIVE THOR CSR A CALL. Most times they can help find someone to do the repair. Don't stop there. Find out from service exactly what it is, that is going to be repaired and ask the question about status of parts. Then call Thor CSRs to confirm the status of the repair to make sure the service center and Thor agree. Repair information like - when will parts be shipped, received, installed and finished. If you cannot get fairly specific info, chances are your repair is what the tech industry use to call "Vapor" - not really there.

Lots of horror stories on on-line forums of folks that leave their coach at repair for days, weeks, months only to not get repair done.

The process above is what we used and Thor always came through for us on everything from leveling system overall to blown out window.