Originally Posted by gnach
I'm scratching my head over the "took off nuts holding live wires". That must be off the 'sillinoid', right?
Yes, off the solenoid. Those were the “selling dealer” service tech’s words . . . we were scratching our heads too. :-/
Yes, the solenoid is behind the breaker (distribution) panel.
As I understand it, we are supposed to take the RV back to the “selling dealer” to have them fix any problems. The dealer then sends failed part(s) to Thor and Thor sends the part(s) to the manufacturer for reimbursement.
We are trying to skip the step with the “selling dealer,” doing the work ourselves and sending the part directly to Thor. By the way, the address given to me initially did not work. The post office said it was “not on the list.” I found an address on Ward St with a different number on Thor’s website so I used that one. Still, the part was returned to me undeliverable. I called Thor back and was told to send the part to a PO Box in Elkhart. I know that someone picked the part up; we’re just waiting to see if they will send reimbursement. Of course, there is the question were they defective parts, or is something else causing the parts to fail? Time will tell.
We agree, we should not have to live with silicone band-aids. There should be another answer and that probably means another call to Thor.