2x Jamie. When I contacted 5 Star with the issues, I had a new tune within a few hours. Also, here is a link to a form that helps you pinpoint where you want the help. For us, the whole point is to maximize shift points and power bands. Specifically in Cruise Control mode for normal highway driving and to add as much pep as possible for on-ramps under heavy acceleration.
Tune Adjustment Form - 5 Star Tuning