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Had the same problem with my new 2017 Synergy.....twice it fell in the dash. The second time I fixed it myself by shimming the sides of the mount and building a hanger in the back to take the weight of the unit off of the side connection points. This is only one of many design flaws that Thor has. Don't get me started on the Girard thankless water heater. I have totally given up on Thor's warranty work and now realize if I want it done right, I have to do it myself or take it to a mechanic I can trust.
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Thor Forums
