Anyone having issues with the BM Pro Control Panel?

[BillFo]

I have a 2022 Class B Thor Sequence. My control panel has been working fine. I have used it approx. 3 weeks in the past year. The logo on the panel started flashing on and then a blank screen constantly. I am able to control everything on my smart phone app. I did research and tried different things to resolve the issue. I contacted BMPRO Technical Support explained my issue and what I did to try to correct it. They told me the controller needs to be replaced RVMC201B and I could get the replacement panel direct from them. I contacted General RV in Florida and they told me they have sold 4-6 of them in the past 4 weeks. He also told me even though they usually have 3-4 in stock, they and the other General parts in Florida are out of stock and they have been on back-order. I called Camping World in Florida and they informed me none of their stores have them in stock. I contacted General RV in Michigan. They do not have any on hand, but could get on within 7-10 days. I don't know how long these controllers have been in use, but something seems not quite right with so many of these controllers having to be replaced. Is anyone else having the same problem that I am having. Please share your story IF you have the same controller.

 

[BillFo]

This is a pic of the panel.

 

[DavidEM]

The old BMPro, which you probably have, has an internal battery. After a few years it fails and causes the symptoms you note.

There are two solutions:

You can replace the battery for about $10 and it should work for a few more years.

Or…, you can replace the entire display for $315, which you can buy directly from BMPro. It has no battery and should work fine for quite a while.

I would do the second solution in your case.

David

 

[MCP-THOR]

Yes to what David says. Several on the forum have done the battery replacement and it usually solves the issue. Mine did. Search for Mark54. If I recall correctly, he provided a thorough description (and perhaps a PDF).

 

[GrandRover]

My BMPRO has been replaced twice under warranty. The original BMPRO had the battery and the two replacements were the new style without the battery. The issue on my original was connection being lost. The first replacement would not connect to the Google Play Store (needed for updating the RVMASTER app), so BMPRO support had me order another warranty replacement from my dealer. This replacement has worked fine except for one occasion when I lost connection and had to clear the app data / memory to resolve.

You did the right thing by calling BMPRO for support and troubleshooting.

Note that if you replace the BMPRO, like mentioned, it will not have a battery and if you turn off your coach batteries the BMPRO will not function while they are off but will come back on when you turn the coach batteries back on.

Here is a forum thread that might help if you decide to replace the battery:

BMPro (battery?) seems to be failing

My 2021 Thor Axis was winterized and put away for the winter in early October. At that time the BMPro was working fine. For the prior two winters the BMPro would take 5-10 minutes to power up and come on after the winter storage but after that it worked fine during the season. This time when I...

www.thorforums.com

 

[Mark54]

I have a 2022 Class B Thor Sequence. My control panel has been working fine. I have used it approx. 3 weeks in the past year. The logo on the panel started flashing on and then a blank screen constantly. I am able to control everything on my smart phone app. I did research and tried different things to resolve the issue. I contacted BMPRO Technical Support explained my issue and what I did to try to correct it. They told me the controller needs to be replaced RVMC201B and I could get the replacement panel direct from them. I contacted General RV in Florida and they told me they have sold 4-6 of them in the past 4 weeks. He also told me even though they usually have 3-4 in stock, they and the other General parts in Florida are out of stock and they have been on back-order. I called Camping World in Florida and they informed me none of their stores have them in stock. I contacted General RV in Michigan. They do not have any on hand, but could get on within 7-10 days. I don't know how long these controllers have been in use, but something seems not quite right with so many of these controllers having to be replaced. Is anyone else having the same problem that I am having. Please share your story IF you have the same controller.

Yup- dead battery!
The BMPro logo will flash on and off when that happens- not enough voltage left in the LiPo battery. pdf attached on how to replace- requires soldering skills and/or send to a tablet/iphone repair shop.
Battery also listed, 3.7V, 2500mA.
It helps to have a plastic tool with a fine edge to separate the tablet case to access battery. PM me (via 'conversation') if you need more help.

(Use 2nd tool from Left for best results: Amazon.com)

The new BMPros are not as good, and in between they sent out ones w/o the buttons on the bottom!
You should remove the BMPro for storage, store at 50-60%, (by leaving on until that is reached)
Pull down top edge, and pop out bottom R&L corners- disconnect plug on backside, small claw holding it together.
Then every 3 months, charge using a phone charger with appropriate plug, to 100%, and then leave on again to get back to 50-60%. Same for the lithium batteries under the coach!
HINT:- it helps to discharge faster using a screen that is lit up all the time- like 'settings' then 'battery', and shows SOC and time left. Stays lit until you change it. Otherwise takes overnight to discharge back to 50-60%. Use the 'back' or 'home' button on the bottom of screen if you need. Ok to fool around with discovering what's in that tablet. Just go back if you get lost...
$10+/- for the battery! About 1 hour to replace if never done it before. 20 minutes for experienced solder tech.
If you have the ribbon cable on the PC board, make sure it's in place before reassembly!
Battery: Amazon.com

 

[ducksface]

I only read the title.
Boy do I have a lot to say about bm control.
Why, I cannot go anywhere anymore without worrying.
What? Really? You sure?
Never mind.

Signed,
Emily Latella

 

[Mark54]

I only read the title.
Boy do I have a lot to say about bm control.
Why I cannot go anywhere anymore without worrying.
What? Really? You sure?
Never mind.

Signed,
Emily Latella

So BMPro would suggest getting paid to poop? Got it. Now in my mind forever...