General RV Ashland VA damaged our coach

[Bob Denman]

Glad to hear that it all went so well!

 

[The Gritz Carlton]

..."Now I need to pin point a rattle while driving. I have a suspicion it is the passenger's side mirror but not certain"...

Probably just a loose loose nut behind the wheel. Good report!!!

 

[EA37TS]

..."Now I need to pin point a rattle while driving. I have a suspicion it is the passenger's side mirror but not certain"...

Probably just a loose loose nut behind the wheel. Good report!!!

Actually I think it's a loose nut in the co-pilot position. I believe the passenger's side mirror is the culprit. I noticed that mirror had what I consider a lot of vibration while going down the road. This coach has some large truck style mirrors.

 

[EA37TS]

Update

Received a call from General RV today and the Service Adviser said they received approval from Jayco for all warranty repairs. They now have to order the parts so we'll have to see how long it will take for those to come in.

 

[Bob Denman]

:coolsmiley: Glad to hear that some progress is happening...

...And that they're keeping you in the informational loop!

 

[EA37TS]

2 years later and they did it again. Repairing my slide under warranty and they “cracked” the trim molding that goes around the slide. They are saying it will take 6 to 12 weeks to get a new piece of molding.

Before asking they had to remove the trim so they could remove the slide to replace the sheet metal ramp for the in floor slide. This is not a Schwintek slide.

 

[TheDustyGeek]

We had a lot of problems with them on our previous rig (2018 Miramar) not being able to diagnose a leak after three visits, despite the fact I told them exactly where it was, instead going off on their own illogical tangent. I also had a list of four or five other issues they were zero help and had zero interest in resolving. I re-sealed the top of the window, where I told them it was coming from and no more leak in the entire time we owned it. I also resolved my other issues as well.

It’s a good thing I didn’t get our new Accolade 37K from them, based on what I’m hearing, because clearly nothing has changed.

Unfortunately, my Father in law recently (December) got a 2022 Thor Sequence 20L with the big lithium Mastervolt system from them, and now I have to solve a couple of electrical problems we uncovered instead since they pretty much told him they had no experience with it. <sigh>

 

[Jimbo56]

2 years later and they did it again. Repairing my slide under warranty and they “cracked” the trim molding that goes around the slide. They are saying it will take 6 to 12 weeks to get a new piece of molding.

Before asking they had to remove the trim so they could remove the slide to replace the sheet metal ramp for the in floor slide. This is not a Schwintek slide.

So after all the fups after the original purchase you went back to them again for another repair expecting it to be done correctly? Why in the world did you not go somewhere else?

 

[Bob Denman]

This is not a good habit to continue...
Are there ANY other Technicians around; who could tackle this type of work for you?
Sorry to hear about this again: but it can be fixed!
Hang in there!

 

[EA37TS]

So after all the fups after the original purchase you went back to them again for another repair expecting it to be done correctly? Why in the world did you not go somewhere else?

Simple, new personnel with good rep assigned to my rig. Other trips after have gone well until now.

Also, and most importantly, not many shops willing to remove, repair and reinstall (hyperextend) entire slides under warranty labor rates. The slide is 18 feet by almost 4 feet deep and is an in floor slide system. Entegra allowed 6.5 hours for the repairs with an addition 2.5 hours if approved. Other shops wanted 16 hours at 165.00 per hour. I will not pay 2500 for the repair of an item covered by warranty.

 

[EA37TS]

Update

The part damaged is a 3 x 4 inch veneer insert at the corner of the slide molding.

Waiting to hear their estimate on the shipping time for the veneer and the correct side view camera.

 

[MLP-THOR]

Simple, new personnel with good rep assigned to my rig. Other trips after have gone well until now.

Also, and most importantly, not many shops willing to remove, repair and reinstall (hyperextend) entire slides under warranty labor rates. The slide is 18 feet by almost 4 feet deep and is an in floor slide system. Entegra allowed 6.5 hours for the repairs with an addition 2.5 hours if approved. Other shops wanted 16 hours at 165.00 per hour. I will not pay 2500 for the repair of an item covered by warranty.

I had my large slide repaired under the extended warranty. I was shown the wrong paper work. The one that went to the extended warranty company. 3.8k to remove and repair. My dealer mucked that repair up and they fix it at their expense. Took nine months to finish do to COVID-19. Slide work is not cheep when they have to pull it. This cost is at California labor rates.