Hello from Redwood!

[ChristianM]

Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!


Christian and Taylor

Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com

 

[Happy Camper-THOR]

Welcome. This an awesome group with all sorts of stories and experiences - good and bad.

 

[Shane Wood]

Welcome Girls
You will learn a lot from the wealth of knowledge on the redwood forums. Hopefully you will be able to compile some of the info on the forums to take back to Redwood to make it an even better product..

 

[Rob_Fla]

Welcome, the Redwood family is a great group.
We are working fulltimers in our Redwood and travel year round staying 2 to 3 weeks at each stop.
Most of our travels are in the Southeast but we do get up to the Northeast and the West Coast from time to time.
Our coach fits our lifestyle great and is serving us well, we sure hope our Redwood serves us well for many years to come.
Also we are Redwood royalty as our Redwood 38FL is on the Redwood Website Home Page.

 

[Rob_Fla]

Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!


Christian and Taylor

Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com

So, what exactly do the two of you do at Redwood, inquiring minds want to know ?

 

[ChristianM]

We are part of a new branch of marketing, specifically customer outreach. It is our job to build relationships with you guys!! Why? Because Redwood wants you to be more than a name and number in our files...we want to be part of the culture and the world that you guys are in. So you will see us not only on these forums but on Facebook, Instagram, Twitter and our new Club Crossroads Blog (clubcrossroads | Your family. Your dreams. Your adventures.). We're looking forward to getting to know you guys...

AND seeing you at the Rally this year!! Whoo hoo!

 

[hoosierguy]

Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!


Christian and Taylor

Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com

Welcome to the forum. This is a great place to get an education about the Redwood owners, campers, journeyers, adventurers and about Redwood in general. Spend some time reading through the many threads here and keep an open mind. This is a good group of people helping each other.

 

[poormarky-REDW]

Hi gals. Glad to see redwood looking after us. Hope you will be at the rally this year so all of can get to meet you.

 

[Russ & Linda]

We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.


Thank you


Russ Hodges

 

[Russ & Linda]

Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!


Christian and Taylor

Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com

We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.


Thank you


Russ Hodges __________________

 

[Rosey-REDW]

We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.


Thank you


Russ Hodges __________________

Do I hear Crickets now ??????

 

[JeffM-REDW]

Crickets..?

No crickets...Christian and Taylor are not in any way part of our warranty dept. and so they won't be able to answer questions of a technical nature. Redwood customer service is always willing to help with any technical questions you may have that your dealer cannot answer. Please email warranty@crossroadsRV.com for assistance.

Thank you for your understanding.

Jeff Muffoletto
Redwood RV

 

[Rob_Fla]

Hopefully we will get to have discussions at the Redwood Rally this summer about the disconnect between Customers, Dealers and Redwood Customer Service.

I have had a positive outcome from my dealings with Redwood customer service but have had to fight every step along the way for everything.

Our dealing with our Dealer has not been the best either, have to return a second time to get things fixed right and no real support effort from them.

 

[0nTheRoad-REDW]

Rob,

There will be a session on Friday afternoon with Jim Lazzarino and others from Redwood/Crossroads for open discussions, this will be a good opportunity to express your concerns.

 

[4happyfeet]

Welcome, Christian and Taylor. I sense that your job may be to popularize the brand across social media, but the most important form of social media is word of mouth. You will see an enormous amount of quality concerns and solutions here that would seem to be a gold mine of customer feedback for you to take up the chain of command. Where and how we camp seems to get lost under "How do I fix this?" It's refreshing to have representatives from the company here "listening". Enjoy!

 

[Travelin' Texans]

Welcome ladies!! We have been fulltimers for 7 years now, 2 1/2 in our '13 RW, & have been coast to coast border to border & plan to keep going as long as we are able. So far our RW has been great, only minor issues & hope that continues. This forum is/has a wealth in information & some of best folks to help with any problem you could have.

 

[ChristianM]

Hopefully we will get to have discussions at the Redwood Rally this summer about the disconnect between Customers, Dealers and Redwood Customer Service.

I have had a positive outcome from my dealings with Redwood customer service but have had to fight every step along the way for everything.

Our dealing with our Dealer has not been the best either, have to return a second time to get things fixed right and no real support effort from them.

We are ABSOLUTELY expecting to have discussions about the topics you mentioned. Also, you'll be glad to hear that part of what Taylor and I will be doing is monitoring and revamping the ways to bridge that disconnect! We are excited to meet with you at the Rally!

 

[ChristianM]

We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.


Thank you


Russ Hodges __________________

Hi Russ and Linda!
I just private messaged you guys to get some more information about what we can do to help.
Thanks!

 

[RWJSIM2003]

Couple things I would like to see fixed it lack of follow thru by customer service at RW. We have called a few time with minor issues that need resolved. We are told someone would get back to us but we hear nothing. We have to call back our selves after waiting two weeks to get a resolution.


Also the no warranty parts to the customer practice. I cant see taking the RW to a dealer for a small so it yourself repair. We live in this RV and the dealer is not accommodating if we have to take for repairs.

 

[jhardin]

Welcome ladies, Carol and I live full time in our 2015 38Gk out in the Colorado mountains south of Colorado Springs, Co. If your ever in the area please look us up and stop by for a visit. Jim