Hello from Redwood!

[Bogey3025]

As we prepare to sign our purchase agreement today for a new 36RL, I'm now concerned that we will have the same issues we just finished dealing with at Forest River. They just corrected the oxidation issues even after the one year warranty expired. We were first introduced to Redwood last year at Rocky Mountain National Park..the guy loved their rig but hated the oxidation after only 16 months. There is a mandatory $10k for paint... so my question to you, how's is this possible?? Please respond as we are a pending customer, please don't have our first customer service experience leave a bitter taste...

 

[ChristianM]

As we prepare to sign our purchase agreement today for a new 36RL, I'm now concerned that we will have the same issues we just finished dealing with at Forest River. They just corrected the oxidation issues even after the one year warranty expired. We were first introduced to Redwood last year at Rocky Mountain National Park..the guy loved their rig but hated the oxidation after only 16 months. There is a mandatory $10k for paint... so my question to you, how's is this possible?? Please respond as we are a pending customer, please don't have our first customer service experience leave a bitter taste...

Hi there!
Thanks for your question- we definitely want your Redwood purchase to everything it can and SHOULD be! I have private messaged you to obtain some contact information, so that one of our Redwood representatives can call you and answer any questions or concerns you may have. Congratulations on your exciting purchase!!

 

[Shane Wood]

The oxidation and fading was on the non painted units. I have not heard of a problem with the full body paint

 

[R time soon]

Welcome to the forum Christian and Taylor. Look forward to meeting you at the Rally. We really enjoy spending time in our Redwood. Hope you can help some users with their problems.

Chris & Maria

Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!






Christian and Taylor

Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com

 

[piper guy]

Redwood discontinued the non-painted coach about a year or so ago. I think it was probably two-fold, with a gel coat finish it is not a question of if it will fade, but when. Also, the graphics on the non painted units are vinyl. Nothing against vinyl graphics , that's my business, but the life span on them is about 7 years or so.

The full body paint is one of the things that sets a Redwood apart. Typically until they started, the only Fivers you saw painted were the Horizons and Continental Coaches that were custom units.

 

[atom ant]

Ah, didn't realize they dropped the non-painted.

 

[Rob_Fla]

Ah, didn't realize they dropped the non-painted.

Yep, the non painted Redwood was discontinued about the time the non full body painted Cypress and Sequoia were released.

That gave some difference / seperation in the levels of the three models.

 

[mhs4771]

Not to offend anyone who may own a Cypress or Sequoia, but all you have to do is step into either and you know it's not a Redwood.

 

[Shane Wood]

Ladies that's not very nice. Everyone has a limit as to what they can spend

 

[Campers-THOR]

fading

We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.


Thank you


Russ Hodges

Your Redwood is covered for that problem. Just call your dealer and they will have it painted. If they don't know about the problem, call customer service at Redwood and they will look after you. Don't forget the pictures. Nothing happens unless you have pictures. Good luck and safe travels

 

[Bob Morley]

Welcome to our Redwood form.