PS Cruisign
Advanced Member
Disclaimer: I have done claims with Progressive twice and they have come through wonderfully.
However...
Returning from a jeeping trip to Moab, UT about 20 miles north of Las Vegas, thinking about happy hour at our destination. Boom! Blowout! For those of you who have not experienced one, you will be "awakened". So we pull over, luckily at a little turn out for a pump station. Drivers side, rear axle, inside tire pretty much came apart. Deep breath.. survey the damage. Floor of pump out bay is bent up, pretty good smack. No liquid on the ground. Open the doors and the damage is all the way up to right below the valves. Miracle number 1. Inside bay protector flap... gone. Some damage to forward fender well. Floor of coach intact. No damage to the Jeep. Miracle number 2. Ok. "let's get the Jeep unhooked and get on the phone to start solving this." Time now 130pm.
I go through the rotary and get Roadside assistance. This is a company Progressive contracts. Get someone on the phone, go through the transition of I am safe on side of I15, here is my position, I do not have a spare. "Ok let me put you on hold." 20 minutes later, "Sir we have contacted a tow service. They will be in touch with you and will haul you to the nearest place to get going again." Ok I have no tire. "Hold please". Get two incoming calls on hold. Asked to send pictures and length of coach. "Um sir, we cant seem to find a tire near you" Ah.. ok. Stand by. "Uh Senior, our rig is not big enough to tow you, so.. eh.. good luck" Agent please contact another tow service. "Ok Sir". The other tow place never even called back. I call the agent back, "there is a Loves right up the road. I will drive myself there." Give me your number so I can contact you right back please. "OK". So we drive to Loves at a snail's pace on flashers. On the way, I jump on the phone, and find a replacement tire within 11 miles! Go figure. Get to Loves and send my trusty wife in the Jeep to go fetch a tire. Call roadside back and tell them I have a tire on the way. Send someone out to take care of it. "No problem". I really hate that when our youth of today says that to me. Time 3:30 pm.
It is a nice afternoon at Love's. 70s, light breeze. They tell us we are welcome to park in the back lot towards the work shop. Finally a couple pull up in a pickup. Huh? Who is gonna mount this tire on a rim? The guy get's out and... he thinks I have a spare. I never had a spare I tell him, I told your office that. He sits there like he didnt hear me. " No habla englesh". F me! Luckily, I live in Arizona and everybody knows, the most valuable phone app is translate! "Go somewhere and get this tire mounted on a rim por favor." Head shake. Off he goes with my rim and new tire. 5:30pm.
He is back! Gonna get this thing done and get to the park. We sit inside. "Knock knock" He shows me his HF Daytona 3.5 ton jack. Makes a gesture that he can't get the tire off the ground. I think I cracked a smile right about then. "Ok, don't whine, just keep solving this day I think to myself." Alright, I use the leveling jacks to raise the rear end. I know not supposed to, but I have to take some risks at this point. Ok, tire is mounted. Miracle number 3. 7:30pm. Only an hour or so to relax time!
Very frustrating, but hey. Bottom line, when it hits the fan, work the problem. Without my wife and co pilot, this would have been a shi show. Just another day in the RV. Funny thing, Roadside Assistance has not asked me yet. "how did we do?"
However...
Returning from a jeeping trip to Moab, UT about 20 miles north of Las Vegas, thinking about happy hour at our destination. Boom! Blowout! For those of you who have not experienced one, you will be "awakened". So we pull over, luckily at a little turn out for a pump station. Drivers side, rear axle, inside tire pretty much came apart. Deep breath.. survey the damage. Floor of pump out bay is bent up, pretty good smack. No liquid on the ground. Open the doors and the damage is all the way up to right below the valves. Miracle number 1. Inside bay protector flap... gone. Some damage to forward fender well. Floor of coach intact. No damage to the Jeep. Miracle number 2. Ok. "let's get the Jeep unhooked and get on the phone to start solving this." Time now 130pm.
I go through the rotary and get Roadside assistance. This is a company Progressive contracts. Get someone on the phone, go through the transition of I am safe on side of I15, here is my position, I do not have a spare. "Ok let me put you on hold." 20 minutes later, "Sir we have contacted a tow service. They will be in touch with you and will haul you to the nearest place to get going again." Ok I have no tire. "Hold please". Get two incoming calls on hold. Asked to send pictures and length of coach. "Um sir, we cant seem to find a tire near you" Ah.. ok. Stand by. "Uh Senior, our rig is not big enough to tow you, so.. eh.. good luck" Agent please contact another tow service. "Ok Sir". The other tow place never even called back. I call the agent back, "there is a Loves right up the road. I will drive myself there." Give me your number so I can contact you right back please. "OK". So we drive to Loves at a snail's pace on flashers. On the way, I jump on the phone, and find a replacement tire within 11 miles! Go figure. Get to Loves and send my trusty wife in the Jeep to go fetch a tire. Call roadside back and tell them I have a tire on the way. Send someone out to take care of it. "No problem". I really hate that when our youth of today says that to me. Time 3:30 pm.
It is a nice afternoon at Love's. 70s, light breeze. They tell us we are welcome to park in the back lot towards the work shop. Finally a couple pull up in a pickup. Huh? Who is gonna mount this tire on a rim? The guy get's out and... he thinks I have a spare. I never had a spare I tell him, I told your office that. He sits there like he didnt hear me. " No habla englesh". F me! Luckily, I live in Arizona and everybody knows, the most valuable phone app is translate! "Go somewhere and get this tire mounted on a rim por favor." Head shake. Off he goes with my rim and new tire. 5:30pm.
He is back! Gonna get this thing done and get to the park. We sit inside. "Knock knock" He shows me his HF Daytona 3.5 ton jack. Makes a gesture that he can't get the tire off the ground. I think I cracked a smile right about then. "Ok, don't whine, just keep solving this day I think to myself." Alright, I use the leveling jacks to raise the rear end. I know not supposed to, but I have to take some risks at this point. Ok, tire is mounted. Miracle number 3. 7:30pm. Only an hour or so to relax time!
Very frustrating, but hey. Bottom line, when it hits the fan, work the problem. Without my wife and co pilot, this would have been a shi show. Just another day in the RV. Funny thing, Roadside Assistance has not asked me yet. "how did we do?"
