Redwood Rally 2014 - The Survey - Final Results

[ksaltman]

The results are in and the votes are tallied.

Attached are what the respondents here feel about Redwood, their products, customer service and some of our ideas of what could be added. Overall I think people are very pleased with their coaches but there is still some challenges when it comes to the dealer network.

I am pleased that 2/3rds of the responses come from people that aren't planning on attending the rally. This gives them a voice to share their thoughts.

I also wanted to get a sense of how all the different upgrades stacked up so I create a short list sorted by the response scores of the options people thought would be good for RW to add. The list is also attached.

Thanks for taking the time to do this. I know RW is interested in our feedback so this has been very worthwhile!

Sorry about the pagination of the report but had some technical issues with the reporting part of the survey software. That said, still very readable IMO.

View attachment Redwood RV Forum Survey - 20140806.pdf

View attachment Redwood RV Forum Survey - SurveyOptionsResults - 20140806.pdf

 

[Thumper7]

I met with Dan Tauer for about an hour yesterday at the Dallas RV Show. He said Redwood and their dealers have a big meeting next week. The changes/upgrades that are being made to Redwood will be released after that.

 

[ksaltman]

Who is Dan Tauer?

I do hope our feedback via the survey will help them to understand what is important to us.

How do we find out the results of the meeting and what upgrades they have finalized on?

 

[Thumper7]

Dan Tauer is a Regional Sales Manager for Redwood. Previously, he was at DRV for 10 years. I was asked not to talk about the changes until after the meeting with the dealers. I believe the changes will be on the web site after the meeting.

 

[Thumper7]

These are the pics D. Tauer sent me. He said it's OK to show them. There is a new interior color and some other changes.


Today at 9:54 AM

 

[Rob_Fla]

The pictures do not work for me

 

[Ian Smith]

No pictures

 

[usaf1949]

Pictures don't come up

 

[Thumper7]

I'm not sure what happened. When I first posted them, they were visible without having to open them. I will try again when I have some computer help.