mrodACE32B
New Member
Hello, I'm new here.
I purchased a 2023 Thor ACE 32B recently. As I was cleaning my RV roof, I noticed spots where the rubber roof seemed to have "bubble" spots in several areas. It seems to me that the rubber roof material is beginning to delaminate from the substrate. I took it into Camping World who in turn submitted a request for a claim against the 6-year delamination warranty.
Thor rejected the claim, replying that the "air pockets" in the membrane have "nothing to do with adhesion". Rather they said "we believe some type of chemical caused these clusters". I disagree with Thor's assessment. I do think this is an adhesion process issue that is causing these "air pockets" or bubbles.
Has anyone else had a problem like this under warranty? If so, what did you do or what should I do?
I purchased a 2023 Thor ACE 32B recently. As I was cleaning my RV roof, I noticed spots where the rubber roof seemed to have "bubble" spots in several areas. It seems to me that the rubber roof material is beginning to delaminate from the substrate. I took it into Camping World who in turn submitted a request for a claim against the 6-year delamination warranty.
Thor rejected the claim, replying that the "air pockets" in the membrane have "nothing to do with adhesion". Rather they said "we believe some type of chemical caused these clusters". I disagree with Thor's assessment. I do think this is an adhesion process issue that is causing these "air pockets" or bubbles.
Has anyone else had a problem like this under warranty? If so, what did you do or what should I do?