Something you might want to check

Pnr-XRD · Apr 6, 2012

I purchased a 30RE on 1/5/12, after a three week trip I found a serious problem. The front cap was stress cracked around the street side clearance light at top of cap. Took it to dealer on 2/22/12. Just got it back today 4/6/12 !!! The cap had to be ordered from crossroads supplier, took a LONG time to get it in. cap had been installed with over torqued screws. You need to get on a ladder to see the cracks weren't visible from the ground.
The roof decking was also coming loose, wrong staples and screws were used at the factory.
Had to be re-decked with proper screws and staples. And new membrane was installed. Wow.
You might want to check closely on your units for these serious problems.
Quality control seemed to be a lil lacking. This was a huge warranty bill.
Paul

Stan-XRD · Apr 6, 2012

No doubt that was an expensive bill. Don't recall anyone else having those major issues. Hopefully you are set for years to come.

cwit · Apr 6, 2012

I had the same problem with my 07 Zinger. They put a whole new roof on. Glued and screwed. I can now safely walk on it. I had staples popping all over the place.

Chz hed campers · Apr 7, 2012

This sounds like a very serious problem that could warrant a factory recall. Our dealers should be made aware of this. I'm wondering how many units have the same problem.

Pnr-XRD · Apr 7, 2012

I'm surprised the trailer had TWO problems that were this serious.
Makes me wonder if it was built on a Friday afternoon right before a three day weekend.

These problems cause me to wonder what else may be wrong,that I haven't found.
Paul

Ruck-XRD · Apr 7, 2012

Sun roofover shower leaked, screws over tourqed caused cracking in plastic ...
Travel Safe ...

roo-ster · Apr 7, 2012

We had the very same problem with the decking staples. The dealer attempted to repair it but it continued to leak. There were other major problems as well. Our dealer finally took the unit back and replaced it with a brand new one.
We also have a 30RE Our first unit was a 2012 built in march of 2011. The new one was built in February of 2012. Much better. Many construction changes were made after our first TT was built as we were told by our dealer. All changes due to failures experienced after deliver of many Sunset Trails in the beginning of the 2012 manufacturing run.
Now we are back to camping and enjoying our 30RE.

Kagex · Apr 15, 2012

Rooster said:
Many construction changes were made after our first TT was built as we were told by our dealer. All changes due to failures experienced after deliver of many Sunset Trails in the beginning of the 2012 manufacturing run.Now we are back to camping and enjoying our 30RE.

Did the dealer elaborate on any of the changes made between 2011 and late 2012/2013?

roo-ster · Apr 16, 2012

They did share a few changes.
1. Crossroads added wood blocks to attach the ceiling panels to. Prior the panels were attached to the aluminum rafters. They had issues with the ceiling panels coming loose and or falling down.
2. Improved the installation process of the shower enclosure.
3. Increased the axle size (weight rating increase)
4. Increased wheel and tire size from 14" to 15 "
5. Increased the size of staples in the exterior roof decking.
We also opted for the 50amp service with second A/C in the bedroom and upgraded insulation in the new rig. It's just cosmetic but Crossroads also stopped using the wall paper border and used wood trim in its place. It matches the darker insert that's in the slide out trim. Much nicer look.

Pmedic4 · Apr 20, 2012

Well, I guess I have several things to look for! Just bought a leftover 2011 24RB, which is nice because it has all the extra features, but now you have me wondering about the construction! I guess the good part is that it's been sitting on a dealers lot for quite a while with no signs of leaks when we bought it, but it also makes me wonder if it that's because it hasn't experienced the flexing and twisting of being driven down the road?

I guess we'll have to see.

lsenne1057@aol.com · Sep 30, 2012

Hello sorry to here about your problems about your front cap problems. I have 2011 cruiser 31RK with the same cracks in the same locations. Could you please share your contacts from CR. It would be helpful.
Lee

lsenne1057@aol.com · Sep 30, 2012

Hello sorry to here about your problems about your front cap

problems. I have 2011 cruiser 31RK with the same cracks in the same

locations. Could you please share your contacts from CR. It would be

helpful.
Lee

Pnr-XRD · Oct 1, 2012

Sent you a pm. Thanks.
Paul

lsenne1057@aol.com · Oct 16, 2012

Well the process has begone in getting the 2011 Crossroads 31RK front cap repaired. Already had a problem right from the start. Made a appointment over two weeks ago and when I got there they didn't have any records of any emails and phone calls from me. Crossroads called them and had them call me to make the appointment. Real Sharp and there the biggest in the mid west. I think I'm going to write a book called "<!--if gte mso 9>

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How to get your camper warranty work done and

survive.
Trying to stay cool.
Lebo
</span>

ewbldavis-XRD · Oct 17, 2012

I will have to check roof real close on our Zinger. Everything looked good when I cleaned it a few weeks ago.

We had a vent shroud replaced on delivery due to over-torque on screws. Maybe CR should have a quick session on how to use a clutched drill

lsenne1057@aol.com · Oct 18, 2012

CR came back they will pay to fix the crack only. Get it fixed and trade it in the spring

Pnr-XRD · Oct 20, 2012

Lebo,
How are they going to fix it ? Are you talking about just patching the crack? The screws that hold my front cap on were OVER torqued. I would be hestitant to patch the crack ,if that is what they are doing , the over torqued screws will cause more problems.
Paul

mwebber78 · Oct 20, 2012

Very disheartening to read all these issues. The fact that components are failing due to sloppy construction techniques and a lack of pride in craftsmanship doesn't bode we'll for those who now have a single year warranty. I guess that was the point though, right.....?

cwit · Oct 20, 2012

WE can go to a 1 year warrenty and because most people only use their camper 3 to 4 months a year. Stored for winter. the warrenty is over before they can find a problem. I would not ever buy a new camper with a one year warrenty.

lsenne1057@aol.com · Oct 20, 2012

I don't want too patch it. But they have all the power for now. Sending a letter to them with all the facts and comments from the body shop.

Something you might want to check

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