Tom Montague - wow!

Kevin & Tammy

Advanced Member
Joined
Mar 20, 2011
Posts
55
Location
Oregon
Earlier this evening I posted a question on Redwood's website. Within no more than 5 minutes I heard back from Tom Montague. Very impressive response time for a Sunday evening.

Another example of Redwood's outstanding commitment to their customers.
 
I had a similar expeience, posting a question about 2100 on Friday evening and received an almost immediate response from Tom. I also had a follow up email from him yesterday morning.

This is brilliant customer service and obviously a company management team that values their customers. It reaffirms our decision to purchase a RW.
 
Kevin & Tammy said:
Earlier this evening I posted a question on Redwood's website. Within no more than 5 minutes I heard back from Tom Montague. Very impressive response time for a Sunday evening.

Another example of Redwood's outstanding commitment to their customers.


When you "posted your question on Redwood's website", did you use the "Contact Us" portal? I have been interested for some time about contacting the company folks where I can have an email trail. It is easier on my memory banks!!
 
Guy - I used the Information Requestin the "Contact Us" drop down menu on the RW home page. I received an almost immediate response from Tom's business email address.
 
I also submitted a question on their portal and received a response from Tom within minutes - on a Sunday evening.
 
Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?
 
I'm quite sure that info is on a need to know basis and he may not want you to know.
smiley1.gif
 
RollsRoyce said:
Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?


Sent you a PM
 
Oriana said:
RollsRoyce said:
Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?


Sent you a PM

Me to
 

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