Tom Montague - wow!

[Kevin & Tammy]

Earlier this evening I posted a question on Redwood's website. Within no more than 5 minutes I heard back from Tom Montague. Very impressive response time for a Sunday evening.

Another example of Redwood's outstanding commitment to their customers.

 

[Oriana]

I had a similar expeience, posting a question about 2100 on Friday evening and received an almost immediate response from Tom. I also had a follow up email from him yesterday morning.

This is brilliant customer service and obviously a company management team that values their customers. It reaffirms our decision to purchase a RW.

 

[hoosierguy]

Earlier this evening I posted a question on Redwood's website. Within no more than 5 minutes I heard back from Tom Montague. Very impressive response time for a Sunday evening.

Another example of Redwood's outstanding commitment to their customers.

When you "posted your question on Redwood's website", did you use the "Contact Us" portal? I have been interested for some time about contacting the company folks where I can have an email trail. It is easier on my memory banks!!

 

[Oriana]

Guy - I used the Information Requestin the "Contact Us" drop down menu on the RW home page. I received an almost immediate response from Tom's business email address.

 

[Kevin & Tammy]

I also submitted a question on their portal and received a response from Tom within minutes - on a Sunday evening.

 

[hoosierguy]

Oriana, Kevin & Tammy,


Thanks.


Guy

 

[SueMar]

More news from Crossroads/Redwood:

http://rvdailyreport.com/News/ctl/ArticleView/mid/427/articleId/26212/Doug-Rheinheimer-to-head-manufacturing-at-CrossRoads.aspx

 

[RollsRoyce]

Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?

 

[spindrift]

I'm quite sure that info is on a need to know basis and he may not want you to know.

 

[Oriana]

Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?

Sent you a PM

 

[Dan-THOR]

Does anyone have Tom Montague's RW extension number or email address....I have been sending messags, e mails etc for almost a year now and have no response yet...Am I not holding my mouth right or am I asking a question no one wants to answer?

Sent you a PM

Me to

 

[dave and ginny]

I sent him a few messages too and he won't return any calls or emails. I guess once you have a trailer, his job is done.

 

[spindrift]

What is his title and does he have responsibility for regional sales managers?Edited by: spindrift

 

[Oriana]

He is GM and the Regional Sales Mgrs report to him