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Old 04-12-2019, 03:13 PM   #12
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TurnerFam's Avatar
Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Alabama
Posts: 1,847
THOR #4735
while I understand your frustration, you have the pleasure to go anywhere and everywhere you wish for any service work, or warranty work, you have need of - no 'dealer' in the RV industry is controlled by a factory, though, and therefore having a forum that touts to 'share' these issues will not be able to change anything. These are independent businesses, and sell many makes and models, and just like you, can make any business choices they feel is best for them.
I get that folks want any and every dealership, shop, or service center to 'automatically' give them service, but the reality is that it's not that simple.
If those who purchase from a dealer have service and warranty from that dealer, then going to their dealer is certainly the best option. If you go to a different dealer, then you are also susceptible to their rules, since you didn't buy from them. Your own dealer is wondering why you're not using them for service, and why you're complaining that their competition will not!
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