Thor Forums

[airforceret]

At some point I suspect either Jaime or Rebecca or possibly one of a couple others will phone you about your survey. They will likely offer you a spot in factory service in an effort to appease you. As long as they can make a few people happy it keeps a select number of customers providing positive comments here and in other forums on the internet about how great they are. I've talked with no less than 5 different Thor representatives, none of which where authorized to resolve the real issue that they built my coach on an E350 when it was ordered in 2017 and should have been an E450. It has made a great conversation piece for me and in the first year I was responsible for nearly $1 million dollars in verifiable lost sales by telling my story around the country while we travel. I'm looking forward to another $1 million dollar year this year as we head out in just a few weeks. It won't bankrupt them but it is lost revenue and demonstrates they would have been money ahead to resolve their mistake rather than treat me like I was ignorant at first, then like it was out of their control, and then one excuse after another. #ThorLacksIntegrity