Quote:
Originally Posted by Bob Denman
Perhaps you had a phone number in the paperwork when you purchased your rig?  |
Of course, but as disconnected as this RV industry seems to be, I doubted seriously if Thor actually had that information. They asked for my email address in the survey, they should have had that too from my dealer paperwork.
On a side note, talking about being "connected", I had to call Yamaha about a problem with a free extended warranty I was supposed to get when I bought our boat. I had never called Yamaha customer service before this first and only call. Anyway, a REAL PERSON answers the phone and asks me what they can do for me. I say I was supposed to get an extended warranty but it's been a few weeks and I never received any paperwork about the warranty. The person replies, "Well Mr. Xxxxxxx, it looks like you do have the extended warranty that Yamaha was giving to buyers for free, it's listed right in your file. You bought your 2017 212 S Limited on xx/xx/xxxx correct?" I said yes. They replied, "You should be receiving your warranty paperwork in the mail any day now."
The cool part about the phone call? I NEVER said my name! When somebody calls Yamaha customer service, their computer pulls the caller ID and connects it to their owner database. The person on the phone is looking at your file showing all your information, including the boat you bought and where you bought it from before you even say your name. I like that!
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