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Jamie, Ty, and others,
I experienced the same unhooking problem with our step (battery access door).
The latch is a rotary type latch that you turn to unhook. Once you release the latch by pulling the butterfly handle out to release the hook, turb the handle to raise the hook part out of the recepticle on the step above. This is where the problem of location the latch is a problem. You need to remount the latch lower by about 3/8" below where it it now. It has two screws that are self starting. Since the latch hook will rise about 1/2" when open, this will accomodate the play in the seal under the step. I have attached the product sheet for the latch specifics so you can see how it functions. Hope this helps.
Jerry
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