Thor Forums

[Dippytwo]

Originally Posted by The Gritz Carlton

Dippy...how did they get Thor authorization for warranty work from a service company that doesn't sell Thor products? Did you initiate that?

I think they have some authorization number that they give Thor when contacting them. I heard them give a authorization number to Atwood when they ordered a relocation kit for my furnace. It was out of the Thor warranty but not out of the Atwood warranty. I'm sure it's the same process when they contact Thor.