Thor Forums

[ducksface]

Originally Posted by DWM

We have had numerous issues with our new Chateau 24BL but General RV has fixed everyone of them and even added an option (no charge) that we felt was supposed to be on our RV when we purchased it - at no cost - [Thor sent materials to do it.] (Child safety net in front of cubby sleep).
Thor and General RV have been terrific. Again several issues (and we have one more that cropped up on our trip) ALL REPAIRED without question.
We even get a call from General after repairs to make sure they are OK and received a call from Thor asking if everything was OK with our new RV.
Great service from Thor (Ill.) and General RV (Birch Run, MI). [Have never paid anything for service 2 months after purchase...]

Attitude has a LOT to do with it.
We read your post and see a type of attitude, we read others and see a different attitude.
Same dealer, same coach, only variable is the approach. And you won every time and they lose every time.



(you can post posts like yours until you're fingerless and they'll never get it)