At one of the Dealers, they (The Sales guy) actually called the Thor Account Manager and let me talked with them on the phone about the items I had identified that Dealer was saying they could not fix. For every line item I had; Thor said it was a Dealer issue. Even for a newbie it was common sense what TMC was saying and it made sense. The Sales guy was livid because Dealer's management (his bosses) would not budge. The Dealer's attitude was if I don't buy someone else will and the Dealer was right. Both RVs were sold, and I am sure they did not fix those items. I always wonder if the person that bought the RVs ever came to this site and just took TMC to task for poor quality?
I spoke with TMC a lot, and NEVER had a bad experience with them. Their Customer Service was polite and always tried to help me. Maybe once you buy they turn into Satan; but I don't think so. I think TMC does what they say. If I am wrong, I was just blessed to have dealt with crappy Thor Dealers to never find out.
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