Quote:
Originally Posted by The Gritz Carlton
I totally agree with this statement. My experience with Thor has always been stellar and my initial warranty fix hit list at the factory service center in 2019 was a great experience. What I saw recently and what most are experiencing is the fallout on the assembly process. They use inferior fasteners, they don't control the torque and tons of screws and staples get driven in so hard they route out the base seat or get shot through the material. Too large of fasteners are used in too soft of a wood base causing splits (no pre-drilling). They see and know this but no one stops to correct it. It's all covered up as production numbers just don't allow it. The unit sits on a static floor looking great...until it hits a bump...after purchase. Everything I recently witnessed on the units at this dealership is directly related to the hap-hazard assembly rush...not the engineering or design. I've always been an advocate of Thor...not a blaster. BUT...what I saw this week really hit my heart hard for all those who have serious issues with little to no avenue for help. I asked the salesgirl...if I purchase this, will y'all fix these things today before we do papers. She said..."we will try" but our shop is two months out and we are way short on technicians. You can leave it with us or bring it back later "and we'll be glad to fix it". Of course, I knew the answer before I asked the question. They will not perform the PDI and walk-through until after the customer signs all the papers. They wanted a $5,000 deposit immediately...even though it was going to be a cash deal in a few minutes at same day closing. You think they know something??
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Sounds like the dealer (and Thor) are making a great case to keep your old RV. That's our plan. Besides, who wants to start all over modifying a new RV to fit your needs when the old one has already been upgraded?
Our class A is not huge, but the time for car camping in hatchbacks and camping in converted vans (both of which I did when younger, as well as truck camping with a topper) is behind us.
The dealer is probably just as happy to see you head down the road: the last thing they want is an educated customer.
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