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Old 11-29-2018, 09:43 PM   #1
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,024
THOR #1020
Credit where credit is due

I was having issues with slides, awnings, overhead bunk, etc. All the stuff that is controlled via the Rapid Camp Module. See my thread at Ignition Lock Out gone wonky.

This is to say that there really is help from the Thor Technician Consumer Service Reps (CSR). I called in and got referred to Lippert. I was thinking - here we go. The CSR from Lippert was extremely helpful. And we helped narrowed the problem down to the Ignition Lockout Circuit - not in the Lippert folk's wheel house. I called back into Thor and got Andrea Hans.

Gotta say Andrea Hans was incredibly helpful. She diligently worked me, providing clarity through wiring diagrams and assistance from engineering/repair techs. Andrea stayed on the phone while I took measurements of voltage and continuity. She stayed on phone for about 1.5 hours.

So thank you to Andrea and if you need someone to help give her a call at Thor's technical support hotline (877) 855-2867‬.
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Old 11-29-2018, 10:00 PM   #2
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 11,293
THOR #8860


Glad to hear that you got the problem solved!

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Old 11-29-2018, 10:04 PM   #3
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,024
THOR #1020
Bob - I haven't fixed the issue but I have gotten it run into a corner. How's the Tiffin?
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