Thor Forums

[HaRVey]

Definitely not a common problem with Palazzo or the 33.2 and DO NOT close the deal on it until the issue is identified and fixed. I would contact Freightliner directly (they'll need the VIN) regarding the issue because even good service departments are sometimes "selective" with the truth, while Freightliner or Cummins will be straight with you. There are multiple issues (recalls, defective parts, etc.) which I've found the solution, received directions, contact info and warranty authorization by speakin with Freightliner or Cummins and then providing all of that to the service center doing the work. Sounds rediculous to have to do that (you'd think the centers would, but they are often understaffed and overwhelmed), but it has really helped expedite the repairs and minimized the drama and issues with repairs.