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Old 03-27-2024, 07:54 PM   #1
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THOR #31603
Awning Inoperative

The awning will not extend or retract when commanded by the controller or the app. The controller indicates that the awning is extending and/or retracting, but the awning doesn't move. Also, the mother board makes a click when the controller or app is activated to extend or retract. I have a 2019 Thor Axis. Any suggestions to correct the problem would be appreciated. Thanks

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Old 03-27-2024, 09:26 PM   #2
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THOR #22490
Check the wiring connections at the awning motor, not sure on your model but you may be able to unplug at the motor and check voltage.
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Old 03-27-2024, 09:45 PM   #3
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While 'checking' any connections, use your voltmeter to check for actual voltage. And if you know of the motherboard, half the battle is done, check the output terminal(s) there to see if the voltage is being sent to the awning motor wiring.
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Old 03-28-2024, 04:54 PM   #4
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We had a friend with the same problem. I have a portable 12V source and adapter cables. The awning retracted when I applied the voltage to the motor connector. He was able to get home. It turned out that his computer controlled console was the problem. It had to be replaced. He made sure that it was fixed for good by purchasing a fifth wheel a few months later. It was not the only problem he had with his RV.

I have used the cables to jumper my water heater while camping. The relay failed so both the 120V and propane switches would not function. The switches set the relay and the relay applies the 12V to the water heater. Having a 12V source and jumper cables can save your RV trip.
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Old 03-28-2024, 05:53 PM   #5
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THOR #30506
Quote:
Originally Posted by GAKoehler View Post
The awning will not extend or retract when commanded by the controller or the app. The controller indicates that the awning is extending and/or retracting, but the awning doesn't move. Also, the mother board makes a click when the controller or app is activated to extend or retract. I have a 2019 Thor Axis. Any suggestions to correct the problem would be appreciated. Thanks
My awning failed, and is controlled via the BMPro.
So what happened is that the red power cable that feeds the masternode, came off the backside of the 12V fuse panel, way down low and hard to see. Crimp was not done properly, and wire was on the deck.
So I got a new spade and recrimped, connected and back online again! I had to use the manual crank to extend/retract that one time we went out after the wire pulled out and did not realise.
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Old 03-28-2024, 06:38 PM   #6
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Could it be an interlock? I mean the awning may be setup to not work in certain situations.... the chassis engine is running for example.
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Old 03-28-2024, 09:11 PM   #7
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Originally Posted by OldWEB View Post
While 'checking' any connections, use your voltmeter to check for actual voltage. And if you know of the motherboard, half the battle is done, check the output terminal(s) there to see if the voltage is being sent to the awning motor wiring.

I checked the voltage at the input side of the 12VDirect Response Control Module and it read 14.3 volts. Then I checked the output side of the Control Module while operating the in the extend direction and saw no voltage. So I am assuming that the control module has failed.
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Old 04-03-2024, 11:32 PM   #8
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Awning inop issue

If the touch screen controller won't work, have you tried using your cell phone or tablet? They log directly into the same main controller that the touch screen does.

I am assuming your 2019 Axis has a BMPro system like my 2024 Axis 24.1.

There have been a couple of times when my main screen will not operate "something", but my phone will. When that has happened I close BMPro and quit it. Then relaunch. So far this has resolved my issues.

Hope this is helpful.
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Old 04-04-2024, 03:06 AM   #9
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Awning inop issue

Just got mine fixed for the same issue. Repair tech told me he found a blown fuse on the controller board under my bed.
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Old 05-19-2024, 11:12 PM   #10
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2017 axis

Does anyone know what color the hot wire coming off the awning motor is? My awning worked well one day camping, then at the next campground it would not work. The fuse in the big panel below the closet is good. The awning is closed now and I have power to the switch, but not the awning. Any ideas? Are there other fuses for this in other locations?
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Old 05-19-2024, 11:48 PM   #11
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Originally Posted by SLIM007 View Post
Does anyone know what color the hot wire coming off the awning motor is? My awning worked well one day camping, then at the next campground it would not work. The fuse in the big panel below the closet is good. The awning is closed now and I have power to the switch, but not the awning. Any ideas? Are there other fuses for this in other locations?
in many installations there is an inline fuse in the wall behind the awning switch. Pull the switch to get access to it.
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Old 05-21-2024, 04:44 PM   #12
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THOR #29963
2017 Axis awning issues

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Originally Posted by 16ACE27 View Post
in many installations there is an inline fuse in the wall behind the awning switch. Pull the switch to get access to it.
Pulled the switch, no inline fuse but my Thor wiring spec sheet from Thor shows an awning relay with four wires to it, they are of different colors than that of the switch, hmm. Does anyone know of an awning relay and where it might be on MY unit?
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Old 05-21-2024, 05:22 PM   #13
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THOR #6411
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Originally Posted by SLIM007 View Post
Does anyone know what color the hot wire coming off the awning motor is? My awning worked well one day camping, then at the next campground it would not work. The fuse in the big panel below the closet is good. The awning is closed now and I have power to the switch, but not the awning. Any ideas? Are there other fuses for this in other locations?
Red is positive, black is negative, yellow is common for direction, brown is retract and gray is extend.
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Old 05-21-2024, 05:42 PM   #14
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Brand: Thor Motor Coach
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State: Texas
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THOR #6411
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Originally Posted by SLIM007 View Post
Pulled the switch, no inline fuse but my Thor wiring spec sheet from Thor shows an awning relay with four wires to it, they are of different colors than that of the switch, hmm. Does anyone know of an awning relay and where it might be on MY unit?
Thor MC plant 750 puts all the power and control functions for the patio awning under the bed, if your coach is equipped with a LCI "Rapid Camp" system. The extend/retract switch near the entry door only connects the common wire to the extend or retract wire to signal the "Rapid Response" module.


The rapid camp board is on the lower right corner of the photo. It is next the battery isolation relay (controlled by the use/store switch).
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