RV Maintenance and no communications

[standerson]

Made the appointment over a month ago for last Friday.

Wanted them to check the appliances, furnace, AC, water heater and install new tires.

They close at 5:30 so we got there about 45 minutes before. It was still in the same place we parked it. Hadn't been moved.

"We're running behind and don't know when we'll get to it".

"Monday?"

"Probably not"

"When?"

"Don't know"

"This needs to be road ready in about 10 days, will you have done by then"

"Couldn't tell you"

Now, I'm doing my deep, cleansing breaths.

He shrugged his shoulders and said "Sorry".

Now, we're stuck. No one within 100 miles can get us in.

[16ACE27]

Get your tires at a tire shop, not an RV shop and any mobile tech can check your appliances for you.

[standerson]

1. They were just installing the tires, I got them elsewhere.

2. As I said in my post, we called everyone within 100 miles.

[Travelin' Texans]

Originally Posted by standerson

1. They were just installing the tires, I got them elsewhere.

2. As I said in my post, we called everyone within 100 miles.

As stated any tire shop can install or whatever you need as far as tire needs & will do it better, faster & correctly. If you have chassis issues take it to a Ford dealer, or whatever make it may be, NOT your rv dealer
If all you're wanting is to insure your appliances are working, turn them on!
Does the stove get hot? Does the A/C get cold? Does hot water come out of the faucet? If answered yes, tell that dealer to stick it where the sun don't shine, if not find a mobile tech that will also do it better, faster & correctly.
Not trying to be a smart a##, but if you own a rv you also need to own tools & know how to use them, learn the basic operations of all the equipment, have basic understanding of electrical & plumbing or else you'll constantly be at the mercy of an overwhelmed dealership service department.

[waynetaylor55]

Frustrated with our RV shop as well. Made an appointment (3-4 weeks out) and took it in a month ago. Every Friday I call and am told that "it's going in the bay on Monday". Friday was the third time I was told that. We have a weekend trip planned for the end of June. Hopefully.............

[EA37TS]

Originally Posted by waynetaylor55

Frustrated with our RV shop as well. Made an appointment (3-4 weeks out) and took it in a month ago. Every Friday I call and am told that "it's going in the bay on Monday". Friday was the third time I was told that. We have a weekend trip planned for the end of June. Hopefully.............

Is it warranty work? If so read the warranty and take action for slow repairs. Send Thor the letter.

[paulwadley]

I recently had an issue with my hydraulic levelling system. It was an after market add on I had done 2 years ago. I did not take it to my dealer, but opted to take it to an independent family run shop. I called them last moth and they had me take it to them that same day just to inspect it. After arriving, they inspected it and made an appointment for me to return the next month. I returned on the scheduled date and left it. 3 days later they called me and had it repaired at a very reasonable price. Customer service is a premium at the independent shops. That was the 2nd time I used the same family run shop for service work.

Paul