Quote:
Originally Posted by Mike in AZ
My experience with Thor customer care has been good, with several different issues. I suggest you call or email them, describe this. You may be pleasantly surprised when they pay the bill.
|
Nope, not pleasantly surprised. Got a phone call from THOR today. I think his name was Ron. He said he ran my letter up the chain and the warranty dept won't cover it because I'm the second owner and it's not under warranty. My contention is that is was never put together correctly from the factory so I don't really care how many owners it has or if it's still under warranty. I guess I was expecting that kind of response from them. Although I really haven't had any major problems with our unit, it really is put together cheaply. I don't think I would ever buy a THOR again.
Thor Forums
