Thor Forums

[Bottman]

Sorry to hear about your woes with CW. We had the same problem, we dropped the rig off for maintenance and warranty repairs. 2 months of going back and forth with service I called Thor. I spoke with Jason Hall in the warranty department who advised me that CW never reported the warranty issues. I was told to go ahead an get my rig back. The warranty expired while it was in the shop. I sent all the pwk over to Thor and everything was denied due to the fact CW never reported one thing. I did however take out extra coverage on the rig and they other items are covered. Just to let you know how @#$ up CW is. They called last week to tell me the status of my rig and that they have to order a battery disconnect switch and it would be another 2 weeks; interestingly enough my rig is in my driveway. This shows how much they know about what is going on in their shop. (CW - Bridgeport NJ) My wife s/w the parts department at Scotts and ordered a new disconnect switch. we are going to drive down there and see if that resolves the issues. I wish you the best. My recommendation is to find another dealer that services Thor and get it to them ASAP or I hope you have the extended warranty.