Thor Forums

[Hooligan2]

My experience with THor warranty approval. I had several problems, none major, when RV was new, dealer had Thor approval and parts on order that morning when tech discussed his results. Appointment was made to complete repair when parts received.
One exception was a tear in the overhead bunk mattress. New mattress took several weeks to arrive. Thor does not warehouse parts, everything is scheduled to arrive at factory as needed to install. Mattress and fabric was special order.
I really agree with 'check with Thor after a few days to confirm work order, approval and parts ordered'. There was a post here earlier, that after several weeks "waiting for parts from Thor" an irritated call to Thor determined they had no paperwork on problem or repair. Dealers reply then was "when we can get the unit into the shop we will order the parts"...