Quote:
Originally Posted by 16Pal36.3
I've had issues with my "16" Palazzo since I bought it. Thor will not supply sufficient information to allow the owner to troubleshoot. They insist that the "Qualified dealer service personnel" do it. The problem with that fantasy is that their service network is inadequate, incompetent and inefficient. It's fine if you can afford 2-4 month waits for service and don't care if it does not get fixed. The only way some of the issues on my rig get fixed is if I do it.
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When our Axis was 'brand new' .. we had an electrical issue … we knew if we took it back to the dealer it would sit there for several months...
We found a local RV Repair Service … the fella said..."if you bring it to me it might sit for a month before I get to it as I am that busy...however...for $100 I will come to you...diagnose your issue and fix it plus parts" needless to say..done deal. He came out the next day...found we were missing a relay between the Use/Store switch, etc .. (the dealer had taken it to repair another unit and had not replaced it ) … We called our dealer..told them the issue and in 2 days we were over there for our appointment...and out of there in about half hour...one of the best spent $100 ever !!
So...my point being...you might be able to find an honest, hardworking independent RV Repair service to get the job done. Will it be covered by warranty? Probably not.
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