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In my humble opinion, if you are having trouble getting a response, it is the dealer not Road Master. When I had my sway bars installed the dealer had to cut a bolt off because they could not get it off. Dealer said it would be a week or more before they could get new bolts. I called Roadmaster and they ship new ones via overnight and I had them the next day. More recently I was having trouble with my invisibrake that I have had for years so it was way beyond the warranty period. Roadmaster shipped me a new one complete with all new components for $800 exchange. If anyone is having trouble, call Roadmaster customer service. I have found them to be first class all the way. Good luck and safe travels.
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This post is opinion based on experience. 
2015 Hurricane 27K
2013 Sea Ray 220SD
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